In most cases, custom orders are NOT returnable unless allowed by the manufacturer.
Items must be returned within 30 days of purchase date.
Returned orders are subject to a restocking charge of 25%.
Unless returns are due to a manufacturing defect, the customer is liable for all shipping charges for the return and possible replacement of the item.
All returns MUST have a Return Authorization (RA#). Please contact us at firstname.lastname@example.org to obtain permission to return items and receive your RA number. You will need to have your circledlights.com order number and a full explanation of the reason for return.
Returns will be processed within 30 days of return request date.
Products must be returned in new, unused, resalable condition. Circle D Lights and all manufacturers have the right to refuse to accept used items for return.